Visit our

Tenant Portal


Visit our

Tenant Portal

Tenant Information

Frequently Asked Questions

What are the move-in procedures?
All move-ins are to take place on the first day of your lease at 12 p.m. noon or later. You must come to the Crest Capital Office to pick up the unit key. 

How do I set up utilities?
Please call the utility companies directly to set up the service in your name prior to your move-in date. Payment of utilities is the sole responsibility of the tenant.

Contact information:
People Gas – 866-556-6001 (Chicago)
ComEd – 800-334-7661 (Illinois)
Nipsco – 800-464-7726 (Indiana)
Nicor – 888-642-6748 (IL suburbs)

Can I hang items on the walls and use nails?
Yes, tenants are permitted to mount TVs, shelves, or pictures on walls. The unit must be left in the same condition it was received.

What are the pet policies?
Pets of 25 pounds and under are allowed on the property but must be cleared with management first and added to your lease. There is a $25 monthly charge required to have a pet in your unit. Also, you must clean up after your pet and keep them on a leash at all times. Review your lease for further details regarding our pet policies.

What are the move-out procedures?
Per your lease please be fully moved out by 12 p.m. noon or sooner on the last day of your lease, leave the apartment in the same condition that you received it, and return your keys LABELED to our office at 11214 S Western Ave, Chicago, IL 60643.

How do we pay rent?
Log in to your Appfolio tenant portal to view your balance and make payments. This can be found on the home page of our website. Also, we have partnered with PayNearMe which allows you to pay your rent at any Walmart, CVS, or 7/11 location.

What do I do if I am locked out?
If you are locked out of your apartment during regular business hours, we will do our best to get you into your apartment. Ultimately, it is your responsibility to get back into your apartment. If you call to report a lockout and we are unable to help you for any reason, it is your responsibility to arrange for and pay for a locksmith.

Who has access to my unit?
Crest Capital Management may access your unit at any time if there is an immediate or life-threatening emergency. Otherwise, our standard policy is 24-hour notice for showings, inspections or walk-throughs.

Do you require renters insurance?
Crest Capital management is not liable for any damage to your possessions. For this reason, renters insurance is required during the tenancy for all tenants. Purchasing renters insurance is the best way to protect yourself and your belongings when living in an apartment.

How do I break my lease agreement early?
Per terms within your lease, in order to terminate your lease earlier than your anticipated move-out date you will be required to pay a three-month buyout.

How do I submit a non-emergency maintenance request?
Log in to your tenant portal and complete the maintenance request form. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

What if I have an emergency maintenance request?
Please use the emergency number found on the homepage of our website for all emergency maintenance requests. In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911.

  • Property quiet hours are from 10 p.m. – 8 a.m.
  • Changing light bulbs is the tenant’s responsibility. If you cannot reach a bulb or need a ladder, please buy the replacements and submit a maintenance request and your building engineer will help you replace them.
  • There is zero tolerance for smoking (cigarettes and marijuana) within the units and common areas.


Call the emergency number if you experience any of the following:
Please be aware, $200 service call will be charged if this isn’t deemed an emergency.

Why live with us?

We are dedicated to problem-solving, great communication, and giving our residents the appropriate management support.
Interior_Apartment Kitchen Crest Capital Management

How can we help?

Communicate your questions, concerns, or non-maintenance-related issues with our customer service form. One of our team members will respond to you within a few days.


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Emergencies include:
Please check the box below acknowledging a $200 service call will be charged if this isn’t deemed an emergency.