Question 1

What are the move-in procedures?

Accepted Answer

All move-ins are to take place on the first day of your lease at 12 p.m. noon or later. You must come to the Crest Capital Office to pick up the unit key.

Question 2

How do I set up utilities?

Accepted Answer

Please call the utility companies directly to set up the service in your name prior to your move-in date. Payment of utilities is the sole responsibility of the tenant.  Contact information:  People Gas - 866-556-6001 (Chicago) ComEd - 800-334-7661 (Illinois) Nipsco - 800-464-7726 (Indiana) Nicor - 888-642-6748 (IL suburbs)

Question 3

Can I hang items on the walls and use nails?

Accepted Answer

Yes, tenants are permitted to mount TVs, shelves or pictures on walls. The unit must be left in the same condition it was received.

Question 4

May I have a pet?

Accepted Answer

Pets that are 25 pounds and under are allowed on the property but must be cleared with Management first and added to your lease. There is a $25 monthly charge required to have a pet in your unit. Also, you must clean up after your pet and keep them on a leash at all times. Review Your lease for further details regarding pet policy.

Question 5

What are the move-out procedures?

Accepted Answer

Per your lease please be fully moved out by 12 p.m. noon or sooner on the last day of your lease, leave the apartment in the same condition that you received it, and return your keys LABELED to our office at 11214 S Western Ave, Chicago, IL 60643

Question 6

How do we pay rent?

Accepted Answer

Log in to your Appfolio tenant portal to view your balance and make payments. This can be found on the home page of our website. Also, we have partnered with PayNearMe which allows you to pay your rent at any Walmart, CVS, or 7/11 location.

Question 7

How do I submit a non-emergency maintenance request?

Accepted Answer

Log in to your tenant portal and complete the maintenance request form. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

Question 8

What if I have an emergency maintenance request?

Accepted Answer

Please use the emergency number found on the homepage of our website for all emergency maintenance requests. In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911.

Question 9

Who has access to my unit?

Accepted Answer

Crest Capital Management may access your unit at any time if there is an immediate or life-threatening emergency. Otherwise, our standard policy is 24-hour notice for showings, inspections or walk-throughs.

Question 10

What do I do if I am locked out?

Accepted Answer

If you are locked out of your apartment during regular business hours, we will do our best to get you into your apartment. Ultimately, it is your responsibility to get back into your apartment. If you call to report a lockout and we are unable to help you for any reason, it is your responsibility to arrange for and pay for a locksmith.

Question 11

Do you require renters insurance?

Accepted Answer

Crest Capital management is not liable for any damage of your possessions. For this reason, renters insurance is required during tenancy for all tenants. Purchasing renters insurance is the best way to protect yourself and your belongings when living in an apartment.

Question 12

How do I break my lease agreement early?

Accepted Answer

Per terms within your lease, in order to terminate your lease earlier than your anticipated move out date you will be required to pay a three-month buyout.

Question 13

Tips

Accepted Answer

- Property  quiet hours are from 10 p.m. – 8 a.m.  - Changing light bulbs is the tenant’s responsibility. If you cannot reach a bulb or need a ladder, please buy the replacements and submit a maintenance request and your building engineer will help you replace them.  - There is a zero tolerance for smoking (cigarettes and marijuana) within the units and common areas.

TENANTS

Visit our tenant portal for the following:
Rental applications
Rent payments
Maintenance requests

For emergencies:
Fire
Water leakage
Plumbing emergency
Furnace problems
any extreme property damage

Do you have a non-maintenance related issue? Communicate it to us through a customer service form.

Customer service form

TENANTS Visit our tenant portal for the following: Rental applications Rent payments Maintenance requests

For emergencies: Fire Water leakage Plumbing emergency Furnace problems any extreme property damage

Do you have a non-maintenance related issue? Communicate it to us through a customer service form.

Customer service form

TENANTS

Visit our tenant portal for the following:
Rental applications
Rent payments
Maintenance requests

For emergencies:
Fire
Water leakage
Plumbing emergency
Furnace problems
any extreme property damage